Refund Policy

A legal disclaimer

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags if attached, and in its original packaging. you'll also need the receipt or proof of purchase.

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To start a return you can contact us at: ms.elaineous.creations@gmail.com. 

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If your return is accepted, we will then send instructions on how to return your package to us, without first requesting a refund, a return will not be accepted. 

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You can always contact us for any return query at ms.elaineous.creations@gmail.com

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Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can remedy the issue and make it right.

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Unfortunately we cannot accept returns on sale items.

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Refunds:  We will notify you once we have received and inspected your return and let you know if the refund is approved or not. if approved you'll be automatically refunded on your original payment method within 10 days, please remember it can take some time for your provider to process the refund too.  If more than 15 business days have passed since we have approved your return please contact us .

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